Return Policy

At Vape Unit Australia, we prioritize customer satisfaction. Please review our return and refund guidelines below before submitting a request.

Return & Refund Policy

1. Faulty or Defective Items

• Warranty Coverage: Hardware devices (such as vape kits, pod systems, and mods) are covered under a standard manufacturer warranty for operational defects.
  • Filing a Claim: If your item arrives defective or fails during normal use within 14 days of delivery, contact our support team with proof of purchase and a short description or video/photo demonstrating the issue.
  • Resolution: Once verified, faulty items will be repaired, replaced, or fully refunded, including reasonable return shipping costs.

2. Hygiene & Safety Exclusions (Non-Returnable)

Due to strict Australian health and safety regulations, the following items cannot be returned, exchanged, or refunded once unsealed or opened:

• Opened e-liquids and nicotine salt bottles.
  • Used coils, pods, atomizers, or replacement tanks.
  • Unsealed disposable vape devices.

3. Change of Mind Returns

• Eligibility: You may return items due to a change of mind within 14 days of receipt, provided they are unused, unopened, and in original factory packaging.
  • Conditions: Return shipping costs for change-of-mind items are the customer’s responsibility, and returned orders may be subject to a restocking fee.

4. Processing Time

Approved refunds are processed back to your original payment method within 3 to 5 business days after our warehouse receives and inspects the returned items.