Privacy Policy

Vape Unit Australia is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We collect personal information necessary to process your orders and enhance your shopping experience, including:

  • Personal Details: Name, date of birth, and government-issued ID details required for age verification.
    • Contact & Billing Information: Email address, shipping address, billing address, and phone number.
    • Payment Details: Bank details and transaction history (processed securely via encrypted third-party payment gateways; we do not store full payment card numbers).
    • Technical Data: IP address, browser type, device information, and site interaction data gathered via cookies and analytics tools.

2. How We Use Your Information

We use your information for the following purposes:

  • Fulfilling, processing, and delivering your orders.
    • Verifying your age in compliance with Australian regulations.
    • Communicating order updates, tracking information, and customer support responses.
    • Improving website functionality, inventory management, and customer experience.
    • Sending promotional communications and special offers (you may opt out at any time).

3. Age Verification & Regulatory Compliance

In accordance with Australian legal requirements regarding the sale of vaping products, we must verify that customers are at least 18 years of age. Personal identification provided for age verification is processed strictly for compliance and identity confirmation.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We share your data only with trusted third parties necessary to operate our business, including:

  • Delivery and postal services (e.g., Australia Post) to ship your packages.
    • Secure payment processors to handle financial transactions.
    • Age verification service providers to confirm legal age compliance.
    • IT and analytics service providers that assist in website maintenance and optimization.

5. Data Security

We implement industry-standard security measures, including SSL encryption, restricted administrative access, and secure data storage, to protect your personal information against unauthorized access, loss, or misuse.

6. Your Rights & Access

Under Australian privacy laws, you have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or ask for your account to be deleted, subject to legal record-keeping obligations.

7. Contact Us

For any questions, concerns, or privacy-related requests, please contact our customer support team via our official contact page.

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