Refund & Returns Policy

At Vape Unit Australia, we aim to ensure complete satisfaction with every purchase. Please review our policy details regarding returns, exchanges, and refunds below.

1. Faulty or Defective Items

• Warranty Coverage: Hardware devices (kits, mods, and pod systems) are covered by a standard manufacturer warranty against operational defects.
  • Claims Process: If you receive a defective item, contact our customer support team within 14 days of receipt with proof of purchase and a brief description (or video/photo evidence) of the issue.
  • Resolution: Verified faulty items will be replaced, repaired, or refunded in full, including reasonable return shipping costs.

2. Non-Returnable Items

Due to strict Australian health, safety, and hygiene regulations, the following items cannot be returned, exchanged, or refunded once opened or unsealed:

• Opened e-liquids and nicotine salt bottles.
  • Used coils, atomizers, pods, or replacement tanks.
  • Opened disposable vape devices.

3. Change of Mind Returns

• Eligibility: Unopened, unused, and factory-sealed products in their original packaging may be returned within 14 days of delivery.
  • Conditions: Return shipping fees for change-of-mind requests are the responsibility of the customer. Returned items may be subject to a restocking fee.

4. Refund Processing

Approved refunds will be processed using your original payment method within 3 to 5 business days after we inspect the returned item at our warehouse.